Delivery & Returns

Norbord AS, reg. no.: 935 503 205
Address: Kildehaugen 3, 6037 Eidsnes, Møre og Romsdal
Email: kundeservice@aleshund.no
Telephone: +47 40 01 81 51

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1. Delivery

• We ship with Bring, Posten and PostNord.
• Delivery normally takes 5–7 working days, but may take up to 14 days depending on the product and capacity.
• All shipments include tracking. You will receive a tracking number when your parcel is dispatched.
• Orders containing made-to-order products may have a longer production time. This will be stated in the order confirmation.

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2. Right of withdrawal

• You have the right to withdraw from your purchase within 30 days from the day you receive the item.
• To exercise your right of withdrawal, email us at kundeservice@aleshund.no, mark it with "Withdrawal + order number".
• If you cannot print the withdrawal form, include a note in the return parcel stating whether the item should be refunded or exchanged.
• Remember to include your name, order number and bank account number (if a refund cannot be made through your original payment method).

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3. Return conditions

• The item must be returned in the same condition as you received it.
• The customer pays the return costs. We recommend tracking and insurance.
• We are not responsible for lost shipments that do not reach us.
• If you received free delivery, the actual delivery costs will be deducted from the refund.

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4. Customised products

• Products made specifically to a customer's wishes (measurements, colour, materials or other specifications) may not be returned or exchanged.

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5. Processing returns

• Once we have received and checked the returned item, the amount will be refunded through the original payment method or to the specified bank account.
• Refunds are normally processed within 5–10 working days.

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6. Faults and complaints

• Faults or defects must be reported to us within 7 days after receipt.
• The right to complain applies for up to 6 months, but does not cover misuse or lack of maintenance.
• We may repair the item, replace it or offer a refund.

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7. Dispute resolution

• The Norwegian Act relating to the duty of disclosure and the right to cancel applies.
• See forbrukertilsynet.no for guidance.
• If we cannot reach a solution, the matter may be referred to forbrukerradet.no.