ÅlesHund
Terms of Sale
Norbord AS, reg. no.: 935 503 205
Address: Kildehaugen 3, 6037 Eidsnes, Møre og Romsdal
Email: kundeservice@aleshund.no
Telephone: +47 40 01 81 51
1. General information
1.1. These terms of sale apply to all purchases made in our online shop aleshund.no.
1.2. By ordering goods from us, you also accept these terms.
2. Payment
2.1. We offer secure payment methods through:
- Card (Visa/MasterCard)
- Vipps
- Klarna
2.2. Norbord AS does not receive your card details directly. Payments are handled by our payment partners in accordance with their terms.
2.3. Goods are dispatched only once payment has been registered. Made-to-order goods are dispatched once the product is finished, in accordance with the agreed delivery time.
3. Prices
3.1. All prices in the online shop are stated in Norwegian kroner (NOK) and include value added tax (VAT), unless otherwise specified.
3.2. We reserve the right to correct typographical errors, change prices, and account for exchange-rate changes that may affect the final price.
4. Delivery
4.1. We dispatch goods with Bring, Posten and PostNord.
4.2. Delivery normally takes 5–7 working days, but may take up to 14 days. Delivery times for customised products are agreed individually.
4.3. The customer is responsible for providing the correct delivery address. Norbord AS is not responsible for lost or delayed deliveries caused by incorrect information.
5. Right of withdrawal and returns
5.1. You have the right to withdraw from your purchase within 30 days of receipt.
5.2. The right of withdrawal does not apply to customised products made to the customer's specifications.
5.3. Returns are handled in accordance with our guidelines under Delivery & Returns.
6. Warranty and complaints
6.1. All products come with a 6-month warranty against manufacturing defects under normal use.
6.2. Complaints must be reported within 7 days after receipt.
6.3. The warranty does not cover normal wear, misuse or lack of maintenance.
7. Liability
7.1. The customer is responsible for checking order details before ordering.
7.2. Norbord AS cannot be held liable for loss or damage resulting from incorrect use of the products.
8. Dispute resolution
8.1. Any complaints may be directed to kundeservice@aleshund.no.
8.2. If we cannot reach a solution, you may bring the matter before the Norwegian Consumer Council (Forbrukerrådet) (forbrukerradet.no).